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Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Consumer Digital

Req # 2468442

Product Owner

Roles & Responsibilities:

The Product Owner, Consumer Digital Solutions leads efforts to conceive, design, develop, and commercialize product concepts that will dramatically improve the healthcare consumer experience. S/he partners with clinical, operational, and sales leads within the Health System to develop integrated consumer-facing digital solutions that can be tested in the context of specific innovative clinical initiatives and subsequently scaled across the enterprise and potentially \"spun out\" to be commercialized with other healthcare providers. This includes a focus on building and developing innovative consumer solutions that solve system-wide pain points and address unmet needs of patients and/or healthcare practitioners. The Consumer Digital Solutions team has end-to-end responsibility for product development, design, and engineering for these solutions.

Duties and Responsibilities:

* Concept Generation: Conduct internal and external market intelligence studies to determine new opportunities to improve Mount Sinai's consumer experience. Internal studies will be based upon insights generated from interviews and surveys with key clinical and operational partners, analysis of utilization data from existing consumer facing applications, and insights from direct patient feedback/journey maps. External studies will be based upon first and third party market research conducted with Mount Sinai User Groups, other large US health systems, and US healthcare companies.
* Product Analysis: Conduct deep operational and technical analysis to identify current state of the consumer's experience and analyze changes required to achieve minimally viable product and ultimate end state. Develop concept commercialization roadmap that articulates product features within each product milestone and is sensitive to cost, effort, and business risk.
* Business Case Development: Develop business cases that identify current/future state consumer experience, expected quantitative and qualitative benefits, required investments, and build/buy/partner execution plan.
* Product Execution: For concepts that will be developed via a partnership, conduct a thorough market landscape review to identify and compare prospective partners, gain enterprise level buy-in to preferred partner, and help lead diligence and negotiation of partnership. For all concepts, Product Owner will oversee development and plan deployment, which will include defining key performance indicators (e.g. NPS scores, cost/revenue metrics, etc.), assessing risks throughout the development lifecycle, planning deployment strategy, and managing project budget and timeline.
* Product Governance: Manage monthly Product Governance Committee Meetings including development of key materials and alignment with executive leaders and their teams
* Strategic Planning: Working with the Chief Product Officer and Product Lead, support the development of annual team operating budgets and assess financial asks for subsequent years to ensure adequate funding for long term product goals.
* Other duties as assigned



Minimum of a Bachelor's degree required


2-4 years of experience in a product or engineering role at a consumer product or healthcare technology company and/or in an analytical role at a management consulting firm serving health systems or the payer community

Strength Through Diversity

The Mount Sinai Health System believes that diversity is a driver for excellence. We share a common devotion to delivering exceptional patient care. Yet we're as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education and advancement as we revolutionize medicine together. We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care. Explore more about this opportunity and how you can help us write a new chapter in our story!

Who We Are

Over 38,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve. Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai St. Luke's, and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System is an equal opportunity employer. We promote recognition and respect for individual and cultural differences, and we work to make our employees feel valued and appreciated, whatever their race, gender, background, or sexual orientation.

EOE Minorities/Women/Disabled/Veterans

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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