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Job Description
Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation. www.cvshealth.com

What We Do

Directly, and through our subsidiaries, Omnicare provides a broad array of pharmacy-related services to long term care facilities and to other customers in the health care environment. While senior care has long been an Omnicare specialty, we also serve other targeted populations.

The Account Manager is primarily responsible for providing outline scheduled services to assigned long term care facilities and owning immediate issue resolution in those facilities. Other responsibilities include conducting customer training and driving utilization of key Omnicare programs and services, meeting customer activity quotas and using CRM technology to ensure appropriate customer actions and follow up.
You will provide quality service through collaboration, respectful communication, maintenance of a professional environment, partnership with those we serve, and anticipation of customer needs in accordance with customer agreements
Minimizes at risk accounts and resolve customer issues immediately and communicates early warning signs of potential issues
You will conduct customer training to support roll-out of services and in-house programs
Drive use of service by promoting programs and improve service opportunities
Meet weekly customer contact activity quotas to ensure customer retention within an assigned territory
Collaborate with Operations, Sales, Consultant Pharmacists and appropriate corporate functions to meet overall site goals and objective of improving customer experience
Use existing customer relationships to promote and drive organic growth
Represent Omnicare by attending trade shows, conferences, and customer or industry related events to build network and market services
Participate in customer retention activities including, but not limited to, deep dives and calendar calls
Follow all applicable government regulations including HIPPA, display behavior which exemplifies employee code of conduct guidelines

This position will cover Alabama and may require some over night travel

Required Qualifications
At least two (2) years of experience in customer-facing positions
Ability to travel up to 75% of time, including overnights
Valid drivers' license and able to provide proof of insurance, if driving

Preferred Qualifications
Long Term Care industry experience
Knowledge of pharmacy operations and processes
Proficient in Microsoft Office to include Word, Excel and PowerPoint
Excellent interpersonal skills and advanced verbal and written communication skills
Strong making, organization and facilitation skills
Ability to function independently, possess flexibility, and the ability to work effectively with internal and
external principals
Demonstrate excellent time management skills by effectively balancing priorities to managing, planning, and meeting to ensure all deadlines are met
Ability to build credible relationships with management teams and business partners
Ability to learn and apply job related healthcare and other software
Excellent collaboration skills and ability to influence others by offering solutions customized to each
customer while ensuring the solutions delivered are of high quality and meet their expectations and needs
Ability to read, write, speak and understand the English language
Excellent interpersonal skills and advanced verbal and written communication skills

High School Diploma or equivalent
Bachelor's Degree in Finance, Business, Healthcare or related field preferred

Business Overview
It's a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-###-#### or ...@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-###-####.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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